Privacy notice
This notice explains how Villa Serena Lipari processes the personal data of users who browse the website, send enquiries via forms, contact the property by email, telephone or WhatsApp, or request information about apartment availability.
Data controller and contact details
The data controller is the operator of the Villa Serena Lipari property. For any privacy-related request, you can write to [email protected].
Personal data processed
The website may process identification and contact details, such as name, surname, email address, telephone number, any message sent, the apartment requested, indicative check-in and check-out dates, number of guests and other information voluntarily entered in the forms.
During browsing, technical data necessary for the website to function may also be collected, such as IP address, browser information, device used, date and time of the visit, and security data recorded by the server or by connected technical tools.
Purposes of processing
Data is processed in order to respond to user enquiries, check availability and stay information, manage pre-contractual communications, provide assistance, improve website security and comply with any administrative or legal obligations.
Legal basis
The processing of data sent via forms or direct contacts is based on the user’s request and on the implementation of pre-contractual measures. Some technical processing is necessary for the operation and security of the website. Any processing based on consent, such as non-technical cookies or tracking tools, is managed according to the preferences expressed by the user.
Data retention
Data is retained for the time necessary to manage the request and, where applicable, for the period required by administrative, tax or legal obligations. Enquiries sent via forms may be stored in the website backend to ensure communications are managed correctly.
Data disclosure
Data may be processed by authorised persons or by technical providers who support the management of the website, hosting, email, IT security, statistics or services necessary for the operation of the property. Data is not sold to third parties.
External services and transfers
The website may use external services, for example maps, anti-spam systems, security tools, email services, hosting, statistics or links to messaging platforms. These services may process data in accordance with their respective privacy notices. In the event of transfers to countries outside the EU, safeguards provided for by applicable legislation will be used.
Cookies and similar tools
The website may use technical cookies necessary for the pages to function and, where present, third-party cookies or similar tools. For more information, please consult the website’s Cookie Policy.
User rights
Users may request access to their personal data, rectification, erasure, restriction of processing, objection to processing and, where applicable, data portability. Requests may be sent to [email protected].
Complaint to the supervisory authority
Users have the right to lodge a complaint with the Italian Data Protection Authority if they believe that the processing of their personal data is in breach of applicable legislation.
Updates
This notice may be updated in the event of technical, organisational or regulatory changes. The version published on this page is the one currently in force.